Frequently Asked Questions

How Do I Know What Shipments Need Commercial Invoices and Packing Lists Uploaded?

How Much Free Time Do We Get When Our Shipment is Being Delivered Via Truck?

How Far in Advance Do I Need to Submit My Booking Request?

Am I Responsible for Uploading Documentation (Such as Commercial Documents) to the Platform?

Can I Have a Shipment Delivered Directly to a Client's Location?

Are My Suppliers Required to Use the Platform?

Do I Need to Fill Out a Credit Application?

What Languages Are Available in the Platform?

Does Shippabo Offer Service to Canada?

Where Does Shippabo Ship From?

Can My Account Information Be Updated Once It's Already Entered?

Where is Shippabo's China Team Located?

What is the Difference Between Owners and Members in the Platform?

Am I Able to Consolidate My Container With Multiple Suppliers?

How Does Shippabo Handle Invoices?

What is a Shipment Lifecycle?

What Happens to Inland Shipments After Arriving at Port?

How Do I Respond to Messages Sent Using the Platform?