FAQ and Troubleshooting

Having an technical issue with your platform? Have a question on how to use your platform?

John avatar Eric Schneck avatar Lauren Nunn avatar
38 articles in this collection
Written by John, Eric Schneck, and Lauren Nunn

Does Shippabo have origin offices in other locations?

John avatar
Written by John
Updated over a week ago

What does Shippabo’s quote not include?

John avatar
Written by John
Updated over a week ago

Your quote looks like it is missing accessorial charges. Will I be charged these later?

John avatar
Written by John
Updated over a week ago

Do quotes for door-to-door shipments already include trucking fees?

John avatar
Written by John
Updated over a week ago

How does real time inventory data help me?

John avatar
Written by John
Updated over a week ago

Will I have a point of contact? Or is Shippabo mostly automation?

John avatar
Written by John
Updated over a week ago

Does Shippabo handle hazmat shipments?

John avatar
Written by John
Updated over a week ago

Does Shippabo offer API integration?

How we help you integrate other systems into the Shippabo platform.
John avatar
Written by John
Updated over a week ago

What are Incoterms?

What are you and your manufacturer responsible for?
Eric Schneck avatar
Written by Eric Schneck
Updated this week

Does Shippabo handle refrigerated shipments?

John avatar
Written by John
Updated over a week ago

What information does Shippabo need from me to book a shipment?

John avatar
Written by John
Updated over a week ago

How does Shippabo guarantee me space with pre-booking?

John avatar
Written by John
Updated over a week ago

Does Shippabo have their own contracts?

John avatar
Written by John
Updated over a week ago

Can I use my own broker or trucker if I choose to?

John avatar
Written by John
Updated over a week ago

Which documents are automatically generated for my shipments? Which do I provide?

John avatar
Written by John
Updated over a week ago

Can Shippabo handle blind deliveries?

John avatar
Written by John
Updated over a week ago

Can I use my own Customs broker?

John avatar
Written by John
Updated over a week ago

How long do you store my shipping documents?

John avatar
Written by John
Updated over a week ago

How does Shippabo help me optimize my contract and spot booking usage?

John avatar
Written by John
Updated over a week ago

How does Shippabo help me consolidate cargo from different shippers?

John avatar
Written by John
Updated over a week ago

How does Shippabo help me shorten my inventory holding time?

John avatar
Written by John
Updated over a week ago

How does Shippabo help mitigate traffic at my distribution center?

John avatar
Written by John
Updated over a week ago

How do I secure the best price with forwarders?

John avatar
Written by John
Updated over a week ago

What documents do I need to check for in shipping?

John avatar
Written by John
Updated over a week ago

Can my overseas office or factory book the shipment for me?

John avatar
Written by John
Updated over a week ago

What happens after my shipment is booked?

John avatar
Written by John
Updated over a week ago

Check Shipment Status

How to keep up to date with your shipment within Shippabo
John avatar
Written by John
Updated over a week ago

What charges am I liable for pertaining to Customs Clearance?

John avatar
Written by John
Updated over a week ago

How can I contact Shippabo when I have questions?

John avatar
Written by John
Updated over a week ago

I see my shipment arrived already. Why hasn't it been delivered?

John avatar
Written by John
Updated over a week ago

Contact the Team

Where to contact the Shippabo team for help or with questions.
John avatar
Written by John
Updated over a week ago

How do I confirm that my shipment actually shipped?

John avatar
Written by John
Updated over a week ago

Can I grant different levels of information access within Shippabo?

John avatar
Written by John
Updated over a week ago

How do I add my bank ACH payment information?

Connect your bank account to make payments through Shippabo.
John avatar
Written by John
Updated over a week ago

How do I submit Importer Security Filing details?

Learn more about submitting an ISF
John avatar
Written by John
Updated over a week ago

How do I share shipment information with my team?

John avatar
Written by John
Updated over a week ago

How do I make a payment?

Lauren Nunn avatar
Written by Lauren Nunn
Updated over a week ago

How do I change my email and password in Shippabo?

John avatar
Written by John
Updated over a week ago